Privacy Policy
Crystal Drain & Plumbing (“we,” “our,” “us,” or “the Site”) respects your privacy and is committed to protecting the personal information of our visitors, clients, and users.
This Privacy Policy explains how we collect, use, and protect personal information in compliance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and Google Ads Data Collection Policies.
By using our website, you consent to the practices described below.
1. Information We Collect
We collect information in the following ways:
a) Information you provide voluntarily
When you fill out contact forms, request a quote, call us, or send us an email, we may collect:
- Name
- Email address
- Phone number
- Address or postal code
- Details about your service inquiry
b) Information collected automatically
When you visit CrystalDrain.ca, we automatically collect certain data through cookies and analytics tools, such as:
- IP address
- Browser type and version
- Device type
- Referring site or search term
- Pages viewed, time spent, and actions taken on the site
c) Cookies and tracking technologies
We use cookies, Google Analytics, and Google Ads conversion tracking to understand how visitors interact with our website and ads.
Cookies help us personalize content, analyze performance, and serve relevant advertising. You can disable cookies through your browser settings, but some features of the site may not function properly.
2. How We Use Your Information
We use the information we collect to:
- Respond to inquiries and provide estimates
- Deliver and manage services you request
- Improve our website and user experience
- Communicate updates, promotions, or service information (with your consent where required)
- Analyze traffic and ad performance through Google Ads and Analytics
- Comply with legal obligations and protect against fraud or misuse
3. Advertising & Google Policy Compliance
CrystalDrain.ca uses Google Ads and other marketing tools that may collect data via cookies or similar technologies.
To comply with Google’s Advertising Policies, we disclose that:
- Third-party vendors, including Google, may use cookies to serve ads based on your past visits to our website.
- Google’s use of advertising cookies enables it and its partners to serve ads based on your visits to this and other sites.
- You can opt out of personalized advertising by visiting the Google Ads Settings page or YourAdChoices.
We do not sell personal information to advertisers. Data used for ad measurement and optimization is aggregated and anonymized.
4. Data Sharing and Disclosure
We may share personal information only in these limited circumstances:
- Service providers: Trusted partners who help operate our website, analytics, or communication tools, bound by confidentiality agreements.
- Legal requirements: When required by law, regulation, or court order.
- Business transfers: In the event of a sale, merger, or reorganization of our business, information may be transferred securely.
- With your consent: When you give us permission to share your information for specific purposes.
We never sell or rent your personal data.
5. Data Retention
6. Contact Us
If you have any questions about this Privacy Policy, or would like to make a privacy-related request, please contact us at 647-686-4566.